Data Processing Terms

Roles and instructions

For information a school enters about its students, parents, guardians and staff, the school determines the education and administration purposes. GyanBox SMS processes that information to provide the school's enabled features and support, subject to the school's instructions and its service agreement.

For enquiries, account administration and the operation of this public website, GyanBox SMS may use the submitted information to respond, operate and secure the service, and administer its customer relationship.

Service providers and safeguards

Hosting, communications, payment and analytics providers may process information when needed for an enabled feature. The providers in use depend on the production deployment and school configuration. Ask through the contact form for information relevant to a school's deployment.

The service uses role and school context to control access. Schools are responsible for assigning appropriate roles and keeping their user lists current.

Requests and return

Schools handle requests about their student, parent and staff records and may ask GyanBox SMS for reasonable assistance through the contact form. Data export, retention and deletion timing follow the school's applicable service agreement, legal requirements and backup lifecycle.