Privacy Policy

Information covered

Depending on the features a school enables and the information it enters, GyanBox SMS may process account and contact details; student, parent, guardian and staff records; class, attendance, timetable, academic and fee records; support or demo requests; payment status and gateway references; and basic device, session and service activity needed to operate the site.

Schools decide what student, parent and staff information they enter and which school users can access it. Students use school accounts under the school's direction. Please send requests about school records to the school administrator first.

How information is used and shared

Information is used to authenticate users, provide the selected school-management features, send configured service communications, handle billing and payment status, respond to enquiries, maintain service security and meet applicable legal requirements.

Information may be processed by service providers used for hosting, communications, payment processing, analytics or support, according to the features and deployment in use. Access is limited to what is needed for the relevant service. The platform does not offer school records for sale.

Online payments are completed through the payment provider selected for the transaction. GyanBox SMS uses payment and transaction references to report status; payment credentials should be entered only in the provider's payment interface.

Retention, security and requests

School records are retained for the period needed to provide the school's service and as required by its service agreement, applicable law and operational backup cycles. Enquiry, account, billing and security records may be retained for support, accounting, fraud prevention or legal requirements.

The service uses account permissions and school-scoped access controls. No online service can promise absolute security. Schools should grant access only to authorized staff and avoid sending passwords or unnecessary student details in support requests.

For access, correction, export or deletion of school records, contact the school that manages the account. For information submitted directly to GyanBox SMS through this website, use the contact form at gyanboxsms.com/contact. We may need to verify a request and coordinate with the school before acting on school data.