Policy
Support Policy
How GyanBox SMS support requests are submitted and prioritized.
Last updated 5 October 2026
GyanBox SMS is the product name. Check your school order for the contracting entity and service-specific terms. For student or school record requests, contact the school administrator. For website or account requests, use our contact form.
Channels and coverage
Use the support channel stated in your school order. If you do not have one, use the public contact form and ask to be directed to support. Support hours, response targets and any premium coverage apply only when stated in the applicable plan or order.
Priorities and customer details
When reporting an issue, describe its impact and provide steps to reproduce it. Do not include passwords, payment credentials or student details that are not needed to investigate. An authorized school contact may be asked to help verify a high-impact issue.
Questions or requests? Contact our team.